Privacy Policy - Ajay Jewellers

At Ajay Jewellers (Aurag DigiGold), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and online services, including DigiGold, DigiSilver, and online jewellery purchases.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, mobile number, email address, billing/shipping address, payment details.
• Account Information: Login credentials, MPIN, DigiGold/DigiSilver savings data, transaction history.
• Device & Usage Data: IP address, browser type, device information, and app usage patterns to improve your experience.
• Communication Data: Feedback, queries, customer support interactions.

2. How We Use Your Information

• Facilitate DigiGold & DigiSilver transactions securely.
• Process online jewellery orders efficiently.
• Provide personalized offers, updates, and promotions.

3. Sharing of Information

We respect your privacy and do not sell your information to third parties. We may share information with:

• Trusted payment processors to complete transactions.
• Authorized logistics partners for delivery purposes.
• Regulatory authorities, as required by law.

4. Legal Compliance

• Information Technology Act, 2000 and IT Rules, 2021.
• Consumer Protection (E-Commerce) Rules, 2020.
• BIS standards for gold and silver purity.
• Guidelines set by SEBI/RBI for digital transactions.

5. Security of Information

We implement advanced security measures, including encryption, secure servers, and authentication protocols, to protect your personal and financial data. Your DigiGold & DigiSilver investments are stored securely and monitored for unauthorized access.

6. Your Rights

• Access, update, or correct your personal information.
• Request deletion of your data, subject to regulatory requirements.
• Opt-out of promotional communications.

To exercise any of these rights, please contact us at sales@auragdigigold.com.

7. Cookies & Tracking

We may use cookies and similar technologies to enhance your browsing and app experience, track usage patterns, and offer personalized content. You can disable cookies through your browser settings, but some features may be affected.

8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal information.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a revised Effective Date.

11. Contact Us